Why are HCAHPS Scores Important?

HIMSS Analytics

HCAHPS (the Hospital Consumer Assessment of Healthcare Providers and Systems) is a patient satisfaction survey required by CMS (the Centers for Medicare and Medicaid Services) for all hospitals in the United States.

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In the survey, patients provide feedback on their experience with a hospital in specific areas, including:

  • Communication with Nurses
  • Communication with Doctors
  • Responsiveness of Hospital Staff
  • Pain Management
  • Communication about Medicines
  • Discharge Information
  • Cleanliness and Quietness of Hospital Environment
  • Hospital Rating

What do the Survey Results Mean? 

The survey and its results are extremely important, as it serves as the voice of the patient and gives a view into the patient’s perception of the care that is provided. The survey results are publicly reported on the internet for all to see; therefore results directly impact a healthcare organization’s reputation.  Additionally, the government provides reimbursement based on results – so, excellent survey performance keeps the hospital financially strong.

New to LOGIC!

Now available in LOGIC - a deeper look into healthcare organizations’ HCAHPS scores and how they compare to state and national averages. This information is categorized based on an approved set of measures and dimensions grouped into specific quality domains. To learn more on HCAHPS additions to the LOGIC market intelligence platform, click here.


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