Why are HCAHPS Scores Important?
HCAHPS (the Hospital Consumer Assessment of Healthcare Providers and Systems) is a patient satisfaction survey required by CMS (the Centers for Medicare and Medicaid Services) for all hospitals in the United States.
In the survey, patients provide feedback on their experience with a hospital in specific areas, including:
- Communication with Nurses
- Communication with Doctors
- Responsiveness of Hospital Staff
- Pain Management
- Communication about Medicines
- Discharge Information
- Cleanliness and Quietness of Hospital Environment
- Hospital Rating
What do the Survey Results Mean?
The survey and its results are extremely important, as it serves as the voice of the patient and gives a view into the patient’s perception of the care that is provided. The survey results are publicly reported on the internet for all to see; therefore results directly impact a healthcare organization’s reputation. Additionally, the government provides reimbursement based on results – so, excellent survey performance keeps the hospital financially strong.