Real-time event customer engagement insight
Real-time Customer Engagement and Insight at Your Fingertips
HIMSS Analytics SMYLRs is an easy-to-use, engaging, mobile-first application, designed to give you real-time feedback and insight on attendee expectations, satisfaction, performance and motivation.
Understanding Customer Expectation and Experience to Improve Quality
Focusing on understanding the expectation and experience your attendees have had at your events, SMYLRs provides real-time actionable insight to improve the quality and focus of the events you manage, while driving higher turnouts, better engagement and brand affinity.
Not A Survey
SMYLRs goes far beyond your typical surveying tool by using robust psychological principles that delve further those familiar, base-level questions, such as “did it meet your expectations?" SMYLRs uses a five dimensional approach that combines both tacit and explicit feedback, and asks for emotions as well as fact.